One fixed contact
Conversation records are kept, so you do not have to repeat your story.
Support
A personal manager who guides you from the day you sign up
Every new user is contacted by an account manager before they start. You do not have to guess how to use the platform on your own, and no question is too simple.
Registration is open: places are limited
By creating an account, you agree to our Privacy Policy and Terms of Use.
What personal support is
Personal support means one person who knows your account, not a queue of tickets answered by a different agent each time. The account manager introduces the platform, asks about your goals and your comfort with risk, then helps set up arrangements that fit.
The role is guide and explainer. The manager does not make investment decisions for you and does not tell you which asset to buy. The job is to make sure you understand what you are doing before you do it.
No investment advice
The manager explains features and risks, and does not recommend assets.
Benefits for you
Individual service
Your questions are answered based on the state of your account, not with a general reply.
Activation help
Identity verification and security setup are guided step by step.
Quick answers
The wait time is usually within one business hour, and online service is available 24 hours.
Tailored information
Explanations are matched to your experience, from basic terms to advanced settings.
Ongoing guidance
Support does not stop after the initial setup but continues as long as you use the platform.
What the manager can help with
| Topic | Form of help |
|---|---|
| Account activation | Guides identity verification, 2FA setup and completeness of data |
| First steps | Connecting an exchange, choosing the assets to monitor and setting notifications |
| Using the platform and simulator | Shows the dashboard, reports and how to try settings without hurry |
| Deposits and withdrawals | Explains methods, third-party fees and estimated processing time |
| Updating data | Changing a mobile number, email or account details safely |
| Feature questions | Explains the function of settings, loss limits and automatic pause |
Who this service is for
Beginners who want company when they first try it, and experienced users who prefer one fixed contact, can both use this service. There is no capital requirement to speak with a manager.
If you prefer to handle everything yourself, you still can. The manager is there when needed, not as an obligation.
Registration
Fill in the free registration form.
Contact with the manager
The manager calls you within 24 hours.
Account activation
Verification and initial setup are done together.
Continued support
You can ask at any time while you use the platform.
Channels and service hours
Choose the channel that suits you best. All of them are handled by the same team.
[email protected]. Reply usually within one business hour.
Callback
Ask the manager to call at a time you choose, through the form on the contact page.
Personal manager
A fixed contact who knows your account settings.
Help centre
Guides, FAQ and articles that can be read at any time.
| Service | Hours |
|---|---|
| Online service and personal manager | 24 hours a day, 7 days a week |
| Office in Jakarta | Monday to Friday, 09:00-17:30 WIB (excluding public holidays) |
For questions about deposits and withdrawals, the manager explains the methods, third-party fees and processing time, while referring you to the deposits and withdrawals and withdrawal policy pages.
Our service standards
What you can expect from every interaction with the support team.
The first conversation
On the first call, the manager introduces themselves, asks about your experience and goals, then explains the platform briefly. You may ask as many questions as you like, and there is no pressure to deposit on that day. If you feel not ready, the manager will schedule a follow-up conversation.
An honest explanation of risk
The manager must explain that trading can cause losses and must not promise profit. If you hear a promise of certain results from a party who claims to represent us, treat it as a warning and report it through the fraud warning page.
Privacy and security
The manager never asks for a password, 2FA code or API key. Your data is treated under the Privacy Policy, and any doubtful request can be verified through our official email.
Resolving problems
If your issue cannot be solved by the manager, the case is escalated to the competent team and you are told how it is progressing. For formal complaints, there is a complaints procedure with clear deadlines.
Personal support explains the platform but does not replace your own judgement. The manager does not manage your funds, has no access to your password and cannot promise results. If you feel steered to deposit more than you are comfortable with, say so directly and stop the process. The decision about the amount of capital is always in your hands, and you have the right to postpone at any time.
Help with deposits and withdrawals
The manager can explain which methods are available, how long each method usually takes to process and which documents may be requested at the first withdrawal. The manager cannot speed up security or compliance checks, but can tell you the status of your request and the steps that are still needed.
Support in your language
Support is available in both Bahasa Indonesia and English. You can switch the site language at any time using the language switch in the header, and tell your personal manager which language you prefer for calls and email.
Questions about personal support
How can I contact my personal manager?
After you sign up, the manager contacts you first within 24 hours. After that you can reach them by email, a callback request or the online service on the dashboard.
Does the manager help beginners?
Yes, that is the main job. The manager explains terms, setup steps and how to read reports in everyday language, without requiring you to deposit first.
Does the manager tell me which shares or assets to buy?
No. The manager explains features and helps with setup, but does not give personal investment advice. Decisions about assets and capital stay with you.
Can I ask for help with deposits and withdrawals?
Yes. The manager explains the available methods, the steps to request one and the estimated processing time. The details are also on the deposits and withdrawals page and the withdrawal policy.
What happens if I am not satisfied with support?
You can raise a complaint through the official procedure. The complaint is recorded, reviewed by another officer and answered in writing within the deadline explained on the complaints page.
What if I want to change manager?
Tell the support team by email. We will arrange a change where possible, keeping the conversation records so you do not have to explain everything again from the start.
Talk to a manager before you deposit
Fill in the form and a personal manager will contact you within 24 hours. Trading carries a risk of losing capital.