Clarity
Costs, risks and how the platform works are explained in language a beginner can follow.
About Neo Valor
Neo Valor is a technology platform designed to help people interested in investing understand the market and make more measured decisions.
We value clarity, transparency and security. Our aim is to create an environment where users can act calmly even when the market moves fast, thanks to information, analytical tools and responsive support.
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Company details
The information below is identical to what appears on the contact page and in all our documents.
| Trading name | Neo Valor |
|---|---|
| Address | Jl. Jenderal Sudirman Kav. 25, Karet Kuningan, Setiabudi, Jakarta Selatan 12920, Indonesia |
| Support hours | Online support and personal managers are available 24 hours a day, 7 days a week. Office: Monday to Friday, 09:00-17:30 WIB (excluding public holidays) |
| Responsible department | Client Support & Compliance |
| [email protected] | |
| Jurisdictions served | Indonesia |
Our mission
Many people want their money to work more actively, but have no time to study charts, follow market news all day or master complicated trading terms. Our mission is to bridge that gap: to make market analysis that was once used only by professionals available in a simple way.
We deliver it in three things. First, AI-based analysis that scans the market nonstop. Second, risk controls that are clearly visible and that you set yourself. Third, a human guide, the personal manager who contacts every new user before they start.
We do not promise profit. Trading always carries risk, and our role is to provide honest tools and information so that the decision stays in your hands.
Transparency
Company data, regulators and terms are published openly, with no hidden fees.
Security
Layered account protection, from 2FA to an audit history you can review yourself.
The platform over five years
Each year we improve the parts users ask about most: ease of use, risk control and security.
2022
The founding team released the first version of the market analysis module. At this stage the platform only tracked currency pairs and a handful of crypto assets and showed them on a single screen a beginner could read.
2023
Strategy automation was added, complete with loss limits that users can set themselves. A user support team was formed so that every new account is contacted by a manager before it starts working.
2024
An automatic pause for sharp swings in market volatility was introduced, together with downloadable activity reports. Local deposit methods were extended to bank transfers, digital wallets and QRIS.
2025
The account security panel was renewed with login alerts, device and session management and an audit history. Identity verification procedures were aligned with the updated supervision rules for crypto assets in Indonesia.
2026
The interface was redesigned from the ground up, the personal manager service was extended to 24 hours, and the fees page was made more detailed so every cost component can be seen before the first deposit.
Learn more
These pages explain the parts of the company people ask about most.