Office address
Jl. Jenderal Sudirman Kav. 25, Karet Kuningan, Setiabudi, Jakarta Selatan 12920, Indonesia
Office hours: Monday to Friday, 09:00-17:30 WIB (excluding public holidays)
Contact the Neo Valor support team
Our team aims to give every user fast, friendly and knowledgeable support. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer questions, explain features and help solve problems, day and night.
Just fill in the form beside this text and tell us how we can help. A support agent will review your request and reply as quickly as possible, usually within one business hour.
Leave your details
By creating an account, you agree to our Privacy Policy and Terms of Use.
How to reach us
Choose the channel that suits you best. All channels are handled by the same team, and your data is treated under the privacy policy.
Online service and personal manager
Online support and personal managers are available 24 hours a day, 7 days a week.
Reply wait time: usually within one business hour.
Include the email of your account so we can find your history straight away.
Department that replies
Client Support & Compliance.
Handles questions about accounts, deposits and withdrawals, identity verification, platform features and complaints.
Office location in Jakarta
A visit to the office should be scheduled beforehand by email or through your personal manager.
Jakarta: Jl. Jenderal Sudirman Kav. 25, Karet Kuningan, Setiabudi, Jakarta Selatan 12920, Indonesia
Before contacting us, you may find the answer in the FAQ. For a formal complaint, use the complaints procedure.