Frequently asked questions

Fill in your name, email and mobile number in the registration form on this site. Once sent, you enter the platform and a personal manager will contact you within 24 hours. Registration is free and needs no deposit.

You need a phone, an active email address, an e-KTP or passport for identity verification, and a bank account or digital wallet in your own name. To trade crypto assets you also need an account at an exchange connected through an API key. Your personal manager will guide every step.

No. The platform is designed so beginners can use it, and analysis and execution run automatically. Experience helps, but having none does not mean there is no risk, so read the risk page first.

Yes. The site and dashboard can be opened from a browser on a phone or a computer, with a layout that adapts to the screen size. For security, use a browser that is always kept updated.

There is no registration fee or monthly fee for platform access. The costs that apply are trading commission, spread and third-party fees, and all of them are shown before you confirm a transaction.

All cost components, including the comparison of the Basic, Advanced and Premium plans, are on the fees and pricing page. The amount on a plan is initial trading capital, not a subscription.

No. No trading platform can guarantee profit. Results depend on market conditions, strategy and your settings, and past results do not guarantee future results. User reviews are personal opinions, not predictions.

Market scanning, pattern recognition, signal generation and execution of strategies according to your settings all run automatically around the clock. Market monitoring and notifications also work without you having to open the platform.

Yes. You can use ready-made strategies from experienced traders or build your own settings, including the assets monitored, capital share and loss limit. Settings can be changed or paused at any time.

You can be notified when a strategy starts or stops, when the loss limit is reached, when the market is paused because of high volatility and when there is a login from a new device. The types of notification can be chosen in settings.

Yes. You do not have to enable everything. For example, you can use analysis and notifications only, without enabling automatic execution, until you feel ready.

Yes. The value of crypto assets can fall sharply, and you can lose part or all of your capital. Use only money you are ready to part with, and read the risk disclosure before you deposit.

The market is always open, is influenced by news and sentiment, and some assets trade in volumes not as large as the stock market. This combination lets prices move tens of percent in a short time.

No. This mechanism helps limit exposure when the market is very turbulent, but it does not eliminate losses and does not guarantee the safety of capital. You still need to monitor your account.

The account is protected by 2FA, data encryption, login notifications, session control, restricted API permissions and an audit history. The details are on the security page, including what you need to do yourself.

Trading funds stay in the exchange or provider account you connect and are not moved to Neo Valor. You should therefore choose a well-known exchange and understand its terms.

For a password, use the reset link sent to your registered email. If the phone is lost, contact support for recovery through identity verification. This process is deliberately not instant, for the safety of your account.

Use the form on the contact page, send an email to [email protected], or contact your personal manager. Online service is available 24 hours, and replies are usually given within one business hour.

Pause the strategy from the dashboard, then contact your personal manager. The manager can help check the settings, explain their effect and correct them with you.

Ask your personal manager, read the getting started guide, or write to the support team. No question is too simple, and it is better to ask before depositing than after.